We are here to help. If you have been affected by Tropical Storm/Hurricane Helene and need assistance, please call us toll-free at 800-249-6305 or email us: customerservice.mailbox@stellantis-fs.com.
Disclosures

Existing Customers

New Customers

IMPORTANT INFORMATION FOR EXISTING CUSTOMERS

First Investors Servicing Corporation
FDCPA Disclosure:
First Investors is a debt collector and we are attempting to collect a debt and any information obtained will be used for that purpose.
EQUAL CREDIT OPPORTUNITY NOTICE:
It is the policy of First Investors Financial Services to comply with all applicable local, state and federal fair lending and anti-discrimination laws and regulations, including, but not limited to, the Equal Credit Opportunity Act and the Fair Credit Reporting Act. Please be advised of the following: The federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant's income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The federal agency that administers compliance with this law concerning this creditor is Federal Trade Commission, Equal Credit Opportunity, Washington, DC 20580.
NOTICE:
We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.
NOTICE:
Complaints, disputes or concerns about your account, including information in your credit report that has been furnished to a consumer reporting agency for your account or to limit our payment reminder contacts or to notify us of a contact preference, may be submitted to us at the following address:
  • First Investors Financial Services
  • Attn: Compliance Department
  • 3065 Akers Mill Rd SE, Suite 700
  • Atlanta, Georgia 30339
  • E-Mail: compliance@fifsg.com
  • Facsimile: 888-272-5718
NOTICE TO SERVICE MEMBERS:
The Servicemembers Civil Relief Act (SCRA) is intended to provide specific benefits and protections when a servicemember is called to active duty. At First Investors, we recognize the compromises and sacrifices you make for our country as a servicemember. As part of our commitment to you, we want to make sure that you know about, and receive, the benefits of the SCRA. SCRA benefits include, but are not limited to, a maximum interest rate of six percent for the period of active duty. Also, since our policy goes beyond what is required by the SCRA, please notify us of all deployments or new active duty orders to see if you qualify based on our company policy (e.g., deployed outside the USA and all National Guard orders – See FAQs). Also, state law may provide additional benefits. For more information about the SCRA, eligibility requirements, and benefits, please visit the following Consumer Financial Protection Bureau web site: https://www.consumerfinance.gov/consumer-tools/educator-tools/servicemembers/the-servicemembers-civil-relief-act-scra/.

If you have questions about your account or would like to exercise your rights pursuant to the SCRA or state law, we encourage you to contact us as follows:

First Investors Servicing Corporation
Attn: Compliance Department
3065 Akers Mill Rd SE, Suite 700
Atlanta, Georgia 30339
E-Mail: compliance@fifsg.com
NOTICE:
Inbound and outbound calls may be recorded or monitored. If you do not want to be recorded, please let us know during the telephone call.
*TELEPHONE NUMBER NOTICE:
If you have provided or provide a telephone number (wireless or landline) as a contact number, we may use that number to service your account, including sending text messages, calling using an automated dialer, or calling using an artificial voice or a pre-recorded message. If you do not wish to receive such calls, we ask that you please notify the Compliance Department as indicated above although you may choose another method of notification.
IMPORTANT INFORMATION ABOUT PAYMENTS:
When making your payments please be aware of the following:
  • Payments are required to be made by the due date listed in your contract and payments are considered past due if not received by the due date, even if your contract contains a “grace period.” If your contract permits a late fee, a “grace period” only pertains to when a late fee will be assessed. Please refer to your contract to see if your account has a late fee provision and a “grace period.”
  • For simple interest contracts, a portion of your monthly payment is applied towards the amount of the obligation – the principal – and a portion of the payment is applied towards paying the finance charge – the interest. A greater percentage of your monthly payment is applied to interest early in the life of the contract, and a greater percentage is applied to the principal at the end. Thus, the principal balance decreases slowly at first and more quickly closer to the end of the loan term. A portion of your payment may also be applied to late fees that have accrued. To learn how and in what order your payments are applied, please contact the Compliance Department as indicated above
  • Since interest charges will accrue daily on past due amounts for simple interest contracts, the actual amount of finance charge and the actual amount of your final payment will depend on your payment record. If you make every payment on the due date, you will pay off the contract in the time frame described in the contract. However, if you make late payments, you will pay more finance charge (e.g., interest) and you will have a balance remaining after your final scheduled payment. If you make payments before the due date, you will pay less finance charge.
  • Payment extension(s) will result in a longer repayment period than originally scheduled. A payment extension(s) will result in more interest accruing on your account and a higher principal balance than if payments were made as originally scheduled in your contract. Interest will continue to accrue during the extension period and your payment(s) immediately following the extension period will be disproportionately allocated to the unpaid interest if not all to unpaid interest.
  • If you pay ahead, the most we will move your next due date is 3 months regardless of the amount paid. Any amount in excess of the interest due (and applicable fees that are due and payable, if any) will be applied to principal. If you pay ahead and a payment is not due this month, be aware that interest is still accruing. If you would like to pay the interest, you should still make a payment. You may call us to find out how much interest has accrued.
  • If a payment is returned due to insufficient funds or uncollected funds, First Investors may choose to resubmit the payment a second time if the payment is eligible for resubmission. Resubmission may occur up to 7 days after the original payment date.
NOTICE:
By sending us a check for payment, you authorize us to use information from your check to make a one-time electronic fund transfer from your account. In certain circumstances, such as for technical or processing reasons, we may process your payment as a check transaction. When we use information from your check to make an electronic fund transfer , funds may be withdrawn from your account as soon as the same day we receive your payment, and you will not receive your check back from your bank.
FIRST INVESTORS FINANCIAL SERVICES IS A DEBT COLLECTOR. WE ARE ATTEMPTING TO COLLECT A DEBT AND ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
NOTICE:
If you are entitled to the protections of the United States Bankruptcy Code regarding the subject matter of this letter, the following applies to you:
THIS COMMUNICATION IS NOT AN ATTEMPT TO COLLECT, ASSESS, OR RECOVER A CLAIM IN VIOLATION OF THE BANKRUPTCY CODE AND IS FOR INFORMATIONAL PURPOSES ONLY. If you would like for us to stop sending monthly statements, please contact us at 800-538-1579 or write to the Compliance Department as indicated above and we will comply with your request.
For California Residents:
As required by law: You are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations. The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or www.ftc.gov. Nonprofit credit counseling services may be available in the area. As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.
For Colorado Residents:
A Consumer has the right to request in writing that a debt collector or collection agency cease further communication with consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any other action authorized by the law to collect the debt. FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT SEE – HTTPS://COAG.GOV/OFFICE-SECTIONS/CONSUMER-PROTECTION/CONSUMER-CREDIT-UNIT/COLLECTION-AGENCY-REGULATION/. Our in state office located as follows: Colorado Manager, Inc., 8690 Wolff Court, Suite 110, Westminster, CO 80031, Phone # 303-920-4763.
For Maine Residents:
The telephone number and hours of availability for First Investors Financial Services are as follows: 1-800-249-6305, Monday-Thursday, 8:00 am until 9:00 pm ET and Friday 8:00 am - 7:00 pm ET
For Massachusetts Residents:
NOTICE OF IMPORTANT RIGHTS - YOU HAVE THE RIGHT TO MAKE A WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARDING YOUR DEBT NOT BE MADE TO YOU AT YOUR PLACE OF EMPLOYMENT. ANY SUCH ORAL REQUEST WILL BE VALID FOR ONLY TEN DAYS UNLESS YOU PROVIDE WRITTEN CONFIRMATION OF THE REQUEST POSTMARKED OR DELIVERED WITHIN SEVEN DAYS OF SUCH REQUEST. YOU MAY TERMINATE THIS REQUEST BY WRITING TO THE CREDITOR. The telephone number and hours of availability for First Investors Financial Services are as follows: 1-800-249-6305, Monday-Thursday, 8:00 am until 9:00 pm ET and Friday 8:00 am - 7:00 pm ET.
For Minnesota Residents:
This collection agency is licensed by the Minnesota Department of Commerce.
For New York Residents:
Debt collectors, in accordance with the Fair Debt Collection Practices Act, 15 U.S.C. § 1692 et seq., are prohibited from engaging in abusive, deceptive, and unfair debt collection efforts, including but not limited to: a) the use or threat of violence, b) the use of obscene or profane language; and c) repeated phone calls made with the intent to annoy, abuse, or harass. If a creditor or debt collector receives a money judgment against you in court, state and federal laws may prevent the following types of income from being taken to pay the debt: 1) Supplemental Security Income (SSI); 2) Social Security; 3) public assistance (welfare); 4) spousal support, maintenance (alimony) or child support; 5) unemployment benefits; 6) disability benefits; 7) workers’ compensation benefits; 8) public or private pensions; 9) veterans’ benefits; 10) Federal student loans, federal student grants, and federal work study funds; and 11) ninety percent of your wages or salary earned in the last sixty days.
For New York City Residents:
This Collection Agency is licensed by the New York City Dept. of Consumer Affairs License # 1337363. The New York City Department of Consumer Affairs (NYC DCA) requires us to document your preferred language. Please provide us with your language preference. Please note we do not offer language access services. We do have associates fluent in English and Spanish. The NYC DCA provides a translation and description of commonly-used debt collection terms in multiple languages on its website: https://www1.nyc.gov/site/dca/consumers/Glossary-of-Common-Debt-Collection-Terms.page
For North Carolina Residents:
This Collection Agency is licensed by the North Carolina Dept of Insurance Permit # 119504285.
For South Dakota Residents:
If there are any improprieties in making the loan or loan practices, please contact the SD Division of Banking: South Dakota Division of Banking 1714 Lincoln Ave, Suite 2 Pierre, SD 57501 (605) 773-3421. If there are any improprieties in the servicing of this loan, please contact the SD Division of Banking: South Dakota Division of Banking 1714 Lincoln Ave, Suite 2 Pierre, SD 57501 (605) 773-3421
For Tennessee Residents:
This collection agency is licensed by the Collection Service Board of The Department of Commerce and Insurance, James Robertson Parkway, Nashville, Tennessee 37243.
For Texas Residents:
We are licensed and examined under the laws of the State of Texas and by state law are subject to regulatory oversight by the Office of Consumer Credit Commissioner. If you wish to file a complaint against First Investors Financial Services, you should contact the Office of Consumer Credit Commissioner at 2601 North Lamar Boulevard, Austin, Texas, 78705-4207 or by telephone at 800-538-1579.
For Utah Residents:
As required by Utah law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit-reporting agency if you fail to fulfill the terms of your credit obligations.
For West Virginia Residents:
The activities of collection agencies in West Virginia are regulated by the Attorney General’s Consumer Protection Division, 812 Quarrier St., Charleston, WV 25301. Federal law prohibits agencies from contacting you about your debt if you send a letter requesting that all contacts stop.
LICENSING:
First Investors Financial Services operates as a loan servicing company pursuant to a license or exemption from licensing in jurisdictions where it conducts business. The following licenses are held by First Investors Financial Services:
  • Alabama: Consumer Credit License # MC 21063 (view license)
  • Arizona: Collection Agency License # 0903414
  • Arkansas: Collection Agency License # 4052
  • City of Buffalo, NY: Collection Agency License # 553962
  • City of Chicago, IL: Debt Collector License # 2270125
  • City of Yonkers, NY: Debt Collection Agency License # 9340
  • Colorado: Collection Agency License # 990320 and Supervised Lender License # 989477
  • Connecticut: Collection Agency License # 25025
  • Florida: Collection Agency License # CCA9901580 and Sales Finance Company License # SF0900363
  • Hawaii: Collection Agency License # COLAX 516
  • Idaho: Idaho Regulated Lender License # RRL-7459 and Collection Agency License # CCA 7987
  • Illinois: Collection Agency License # 017.021267
  • Indiana: Collection Agency License
  • Kansas: Supervised Lender Licensee # SL.0026537
  • Maine: Registered Loan Servicer License # SVR9193; Debt Collection Agency License # DCL11700
  • Maryland: Collection Agency License # 5203 and Sales Finance License # 1352
  • Massachusetts: Loan Servicer Registration # LS219045
  • Michigan: Sales Finance License # SF-0016284 (effective date 05/20/2008). First Investors Financial Services is licensed by the Department of Insurance and Financial Services in Michigan.
  • Minnesota: Collection Agency License # 40152040
  • Mississippi: Motor Vehicle Sales Finance License # 117/2010
  • Montana: Consumer Loan License #219045
  • Nebraska: Installment Sales Company License # NE219045-ISL
  • Nevada: NMLS# 219045, CM#10390, NMLS# 129064 for CM#10390, CM#11948, NMLS# 1223170 for CM# 11948
  • New Mexico: Collection Agency License #01157
  • New York City: Collection Agency License # 1337363
  • North Carolina: Collection Agency Permit # 119504285
  • North Dakota: Collection Agency License # CA102021
  • Oregon: Collection Agency Registration No. CA49633
  • Pennsylvania: Collector-Repossessor License # 41146. Consumer Discount Company License # 41596
  • Rhode Island: Debt Collector Registration # 20102670DC and Third Party Loan Servicer License
  • South Carolina: Supervised Lender License # SL-128351 (click here)
  • South Carolina: www.fifsg.com is licensed as Supervised Lender License # SLW1-128351 (view license)
  • South Dakota: Money Lender License # MYL.2966
  • Tennessee: Collection Service Agency License # 1032
  • Texas: Third-party Debt Collector Bond # 20BSBFH3055 and Regulated Loan License # 6958-50390
  • Utah: Certificate of Registration as a Foreign Collection Agency # 1356412-0131
  • Washington: Collection Agency License # 601632023 / The NMLS Identifier # for First Investors Financial Services is NMLS-128351 and the consumer access link may be accessed at the following web site: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/128351
  • West Virginia: Business Registration Account # 2218-3498
  • Wyoming: Collection Agency License # 634